If you'd like to use toll-free numbers with Microsoft Teams, you'll need to set up Communications Credits. Step 7: Set up Communications Credits for toll-free numbers Step 6: If you want to set up an auto attendantĪuto attendants let people who call in to your organization navigate a menu system to get them to the right department, call queue, person, or operator.įor information about setting up auto attendants, see Set up an auto attendant. You can create single or multiple call queues for your organization.įor more information about call queues, see Create a call queue. Step 5: If you want to set up a call queueĬall queues include greetings that are used when someone calls in to a phone number for your organization, the ability to automatically put the calls on hold, and the ability to search for the next available call agent to handle the call. For information about service numbers provided by Operator Connect or Direct Routing, contact your provider. If you have PSTN connectivity through Operator Connect or Direct Routing, you can use service numbers provided by your own carrier or operator.ĭescribes service phone numbers available from Microsoft that are included in your licensing. You can obtain service numbers from Microsoft that are included in your licensing. A service number can handle hundreds of calls simultaneously, whereas a user's phone number can only handle a few calls simultaneously. In addition to getting phone numbers for your users, you can acquire toll or toll-free phone numbers for services such as auto attendants and call queues. Step 4: Get phone numbers for services (call queues, auto attendants) How many telephone numbers can you get – Describes how many phone numbers you can get, depending on the types of telephone numbers and types of licenses you've bought and assigned.
#Setting up fuzzmeasure how to#
Manage phone numbers for your organization – Provides an overview of phone number types with links to specific articles for acquiring and managing numbers depending on your PSTN connectivity option.ĭescribes the two types of user phone numbers.Īssign, change, or remove a phone number for a user – Describes how to assign and manage the phone numbers you've acquired. How you manage numbers for a user depends on the PSTN connectivity option you choose. Step 3: Get phone numbers for your usersīefore you can set up users in your organization to make and receive phone calls, you must get phone numbers for them.įor information on how to manage phone numbers for your users, see the following articles.
Use your own PSTN carrier by connecting your SBCs to Phone System.įor more information about all connectivity options, see PSTN connectivity options. If your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling and Session Border Controllers (SBCs) for you.ĭirect Routing. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Microsoft provides multiple options for connecting to the PSTN, including:Ĭalling Plan. To enable your users to make and receive external calls, you'll need to connect Phone System to the Public Switched Telephone Network (PSTN). For more information about available Phone System licenses and how to acquire and assign licenses, see Teams add-on licenses and Assign Microsoft Teams add-on licenses. You can also assign licenses to multiple users in bulk.
#Setting up fuzzmeasure license#
To assign a Phone System license to a single user, the steps are the same as assigning a Microsoft 365 license. Step 1: Buy and assign a Phone System license
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